Privacy policy

1. General provisions

1.1. This Privacy Policy sets out the principles governing the collection, processing and storage of personal data. Personal data are collected, processed and stored by the data controller Baltic House Factory OÜ (hereinafter referred to as the “data controller”).

1.2. For the purposes of this Privacy Policy, a data subject is a customer or other natural person whose personal data is processed by a data processor.

1.3. For the purposes of this Privacy Policy, a customer is anyone who purchases goods or services from the website of the data controller.

1.4. The data processor complies with the data processing principles set out in the legislation, including processing personal data lawfully, fairly and securely. The data controller is able to confirm that the personal data have been processed in accordance with the law.

2. Collection, processing and storage of personal data

2.1. The personal data collected, processed and stored by the data controller are collected electronically, mainly through the website and e-mail.

2.2. By sharing his or her personal data, the data subject grants the data processor the right to collect, organise, use and manage the personal data that the data subject directly or indirectly shares with the data processor when purchasing goods or services from the website for the purposes specified in the Privacy Policy.

2.3. It is the data subject’s responsibility to ensure that the data he or she provides is accurate, correct and complete. Knowingly providing false information is considered a breach of the Privacy Policy. The data subject is obliged to inform the data processor without delay of any changes to the data provided.

2.4. The data controller shall not be liable for any damage caused by the provision of false information by the data subject to the data subject or to third parties.

3. Processing of customers’ personal data

3.1. A data processor may process the following personal data of a data subject:

3.1.1. First name and surname;
3.1.2. Date of birth;
3.1.3. Phone number;
3.1.4. E-mail address;
3.1.5. Delivery address;
3.1.6. Current account number;
3.1.7. Payment card details;

3.2. In addition to the above, the data controller is entitled to collect data about the customer that is available in public registers.

3.3. The legal basis for the processing of personal data is Article 6(1)(d) of the General Data Protection Regulation. a), b), c) and f):

(a) the data subject has given his or her consent to the processing of his or her personal data for one or more specific purposes;
(b) processing of personal data is necessary for the performance of a contract entered into with the involvement of the data subject or for the performance of pre-contractual measures at the request of the data subject;
(c) the processing is necessary for compliance with a legal obligation to which the controller is subject;
(f) the processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests override the interests of the data subject or the fundamental rights and freedoms for which the personal data must be protected, in particular where the data subject is a child.

3.4. Processing of personal data for the purposes for which it is processed:

3.4.1. Purpose of processing – security and safety
Maximum retention period – in accordance with the time limits specified by law.

3.4.2. Purpose of the processing – order processing
Maximum retention period – 5 years.

3.4.3. Purpose of the processing – to ensure the functioning of the services of the e-shop.
Maximum retention period – 5 years.

3.4.4. Purpose of processing – customer management
Maximum retention period – 5 years.

3.4.5. Purpose of the processing – financial activities, accounting.
Maximum retention period – in accordance with the time limits specified by law.

3.4.6. Purpose of processing – marketing
Maximum retention period – 5 years.

3.5. The data processor has the right to share customers’ personal data with third parties, such as authorised data processors, accountants, transport and courier companies, companies providing transfer services The data processor is the controller of personal data. The data processor shall transmit the personal data necessary for the execution of payments to the processor Maksekeskus AS.

3.6. When processing and storing personal data relating to a data subject, the data controller shall implement organisational and technical measures to ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure and any other unlawful forms of processing.

3.7. The data controller shall keep the data of the data subjects for a period depending on the purpose of the processing, but not longer than 5 years.

4. Rights of the data subject

4.1. Data subjects have the right to access and inspect their personal data.

4.2. The data subject has the right to be informed about the processing of his or her personal data.

4.3. The data subject has the right to complete or correct inaccurate data.

4.4. Where a data controller processes personal data of a data subject on the basis of the data subject’s consent, the data subject has the right to withdraw his or her consent at any time.

4.5. To exercise their rights, data subjects can contact the e-shop’s customer support at the following address.info@baltic-house.ee.

4.6. The data subject may lodge a complaint with the Data Protection Inspectorate to protect his or her rights.

5. Final provisions

5.1. These Data Protection Terms and Conditions have been drafted in accordance with Regulation (EU) No 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC / EC (General Data Protection Regulation), the Personal Data Protection Act of the Republic of Estonia and the legislation of the Republic of Estonia and the European Union.

5.2. The data processor has the right to modify the data protection conditions, in whole or in part, by informing the data subjects of the modifications on the website. https://baltic-house.com via.